.sup-wrap {
  max-width: 1100px;
  margin: 0 auto;
  padding: 0 20px 48px;
}

.sup-grid {
  display: grid;
  grid-template-columns: 340px 1fr;
  gap: 16px;
  align-items: start;
}

.sup-list-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-bottom: 12px;
}

.sup-list-head h3,
.sup-detail-card h3 {
  margin: 0;
}

.sup-detail-head {
  margin-bottom: 16px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--ne-border);
}

.sup-ticket-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 520px;
  overflow-y: auto;
}

.sup-ticket-item {
  width: 100%;
  text-align: left;
  padding: 12px;
  border: 1px solid var(--ne-border);
  border-radius: 8px;
  background: var(--ne-input-bg);
  cursor: pointer;
  transition: border-color 0.15s ease;
}

.sup-ticket-item:hover,
.sup-ticket-item-active {
  border-color: var(--ne-brand);
}

.sup-ticket-subject {
  font-weight: 700;
  font-size: 14px;
  color: var(--ne-text);
  margin-bottom: 4px;
}

.sup-ticket-meta {
  font-size: 12px;
  color: var(--ne-muted);
}

.sup-status {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 99px;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  margin-right: 6px;
}

.sup-status-open { background: rgba(58, 139, 231, 0.15); color: var(--ne-brand); }
.sup-status-answered { background: rgba(46, 139, 46, 0.15); color: var(--ne-green); }
.sup-status-closed { background: rgba(128, 128, 128, 0.15); color: var(--ne-muted); }

.sup-meta {
  font-size: 13px;
  color: var(--ne-muted);
  margin: 6px 0 0;
}

.sup-messages {
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-height: 360px;
  overflow-y: auto;
  margin-bottom: 16px;
  padding-right: 4px;
}

.sup-msg {
  padding: 12px 14px;
  border-radius: 10px;
  font-size: 14px;
  line-height: 1.5;
}

.sup-msg-user {
  background: var(--ne-input-bg);
  border: 1px solid var(--ne-border);
}

.sup-msg-admin {
  background: rgba(58, 139, 231, 0.1);
  border: 1px solid rgba(58, 139, 231, 0.25);
}

.sup-msg-head {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--ne-muted);
  margin-bottom: 6px;
}

.sup-msg-body-hidden {
  display: none;
}

.sup-msg-attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

.sup-msg-attachments a {
  display: block;
  border-radius: 8px;
  overflow: hidden;
  border: 1px solid var(--ne-border);
  line-height: 0;
}

.sup-msg-attachments img {
  max-width: 160px;
  max-height: 120px;
  object-fit: cover;
  display: block;
}

.sup-reply-form label,
.sup-upload-label {
  display: block;
  font-weight: 700;
  font-size: 13px;
  margin-bottom: 6px;
  color: var(--ne-text);
}

.sup-reply-form textarea {
  width: 100%;
  margin-bottom: 12px;
  min-height: 100px;
  resize: vertical;
}

.sup-form-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 16px;
}

/* ===== Modal — new ticket ===== */
.sup-modal-backdrop {
  position: fixed;
  inset: 0;
  z-index: 100000;
  background: rgba(0, 0, 0, 0.55);
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
  backdrop-filter: blur(2px);
}

.sup-modal-backdrop[hidden] {
  display: none !important;
}

.sup-modal {
  width: 100%;
  max-width: 560px;
  max-height: calc(100vh - 40px);
  overflow-y: auto;
  background: var(--ne-card);
  border: 1px solid var(--ne-border);
  border-radius: 14px;
  box-shadow: 0 24px 64px rgba(0, 0, 0, 0.35);
  animation: supModalIn 0.2s ease;
}

@keyframes supModalIn {
  from { opacity: 0; transform: translateY(12px) scale(0.98); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

.sup-modal-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 16px;
  padding: 22px 24px 0;
}

.sup-modal-header h3 {
  margin: 0 0 4px;
  font-size: 20px;
}

.sup-modal-sub {
  margin: 0;
  font-size: 13px;
  color: var(--ne-muted);
  line-height: 1.45;
}

.sup-modal-close {
  flex-shrink: 0;
  width: 36px;
  height: 36px;
  border: none;
  border-radius: 8px;
  background: var(--ne-input-bg);
  color: var(--ne-text);
  font-size: 22px;
  line-height: 1;
  cursor: pointer;
}

.sup-modal-close:hover {
  background: var(--ne-border);
}

.sup-modal-body {
  padding: 20px 24px 24px;
}

.sup-modal-body .form-group textarea,
.sup-modal-body #supMessage {
  width: 100%;
  min-height: 180px;
  padding: 12px 14px;
  font-size: 14px;
  line-height: 1.55;
  resize: vertical;
}

.sup-form-row {
  display: grid;
  grid-template-columns: 1fr 140px;
  gap: 12px;
  align-items: end;
}

.sup-form-grow {
  min-width: 0;
}

/* ===== Image upload zone ===== */
.sup-upload-block {
  margin-top: 4px;
}

.sup-upload-zone {
  border: 2px dashed var(--ne-border);
  border-radius: 10px;
  padding: 20px 16px;
  text-align: center;
  cursor: pointer;
  background: var(--ne-input-bg);
  transition: border-color 0.15s ease, background 0.15s ease;
}

.sup-upload-zone:hover,
.sup-upload-zone:focus,
.sup-upload-zone.sup-upload-drag {
  border-color: var(--ne-brand);
  background: rgba(58, 139, 231, 0.06);
  outline: none;
}

.sup-upload-icon {
  display: block;
  font-size: 28px;
  margin-bottom: 6px;
  opacity: 0.85;
}

.sup-upload-text {
  display: block;
  font-size: 14px;
  font-weight: 600;
  color: var(--ne-text);
}

.sup-upload-hint {
  display: block;
  font-size: 11px;
  color: var(--ne-muted);
  margin-top: 4px;
}

.sup-upload-preview {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

.sup-preview-item {
  position: relative;
  width: 72px;
  height: 72px;
  border-radius: 8px;
  overflow: hidden;
  border: 1px solid var(--ne-border);
}

.sup-preview-item img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.sup-preview-remove {
  position: absolute;
  top: 2px;
  right: 2px;
  width: 22px;
  height: 22px;
  border: none;
  border-radius: 50%;
  background: rgba(0, 0, 0, 0.65);
  color: #fff;
  font-size: 14px;
  line-height: 1;
  cursor: pointer;
}

.sup-feedback {
  padding: 12px 16px;
  border-radius: 8px;
  margin-bottom: 16px;
  font-size: 14px;
}

.sup-feedback-ok {
  background: rgba(46, 139, 46, 0.12);
  color: var(--ne-green);
  border: 1px solid rgba(46, 139, 46, 0.3);
}

.sup-feedback-err {
  background: rgba(200, 60, 60, 0.1);
  color: #c0392b;
  border: 1px solid rgba(200, 60, 60, 0.3);
}

.sup-empty {
  padding: 20px;
  text-align: center;
  color: var(--ne-muted);
  font-size: 14px;
}

/* ===== Admin ticket thread ===== */
.adm-ticket-thread {
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-height: 400px;
  overflow-y: auto;
  margin: 16px 0;
  padding: 12px;
  background: var(--ne-input-bg);
  border: 1px solid var(--ne-border);
  border-radius: 10px;
}

.adm-ticket-msg {
  padding: 12px 14px;
  border-radius: 10px;
  font-size: 14px;
  line-height: 1.5;
}

.adm-ticket-msg-user {
  background: var(--ne-card);
  border: 1px solid var(--ne-border);
}

.adm-ticket-msg-admin {
  background: rgba(58, 139, 231, 0.12);
  border: 1px solid rgba(58, 139, 231, 0.25);
}

.adm-ticket-reply-box {
  margin-top: 16px;
  padding-top: 16px;
  border-top: 1px solid var(--ne-border);
}

.adm-ticket-reply-box textarea {
  width: 100%;
  min-height: 90px;
  margin-bottom: 10px;
}

@media (max-width: 860px) {
  .sup-grid {
    grid-template-columns: 1fr;
  }

  .sup-form-row {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 480px) {
  .sup-modal {
    max-height: calc(100vh - 16px);
  }

  .sup-modal-header,
  .sup-modal-body {
    padding-left: 16px;
    padding-right: 16px;
  }
}